Refund Policy

Last Updated: 23/09/2025

 

Thank you for choosing Sassfirm. We are committed to providing our clients with reliable and high-quality services. Please read our refund policy carefully.

 

1. Policy Overview

 

Our refund policy is strict and limited to a single, specific circumstance. We do not offer refunds for change of mind, dissatisfaction with completed work, or if a client cancels a job after work has commenced. The only situation in which a refund will be issued is if we, [Your Company Name], are unable to fulfill the job for which a deposit was paid.

 

2. The Only Refund Scenario: Return of Deposit

 

A refund will be issued only if:

 

· We determine that we cannot perform the service you have hired us for.

· The reason for non-performance is due to circumstances within our control (e.g., resource unavailability, internal scheduling conflicts) or unforeseen events that make completion impossible.

 

In this event, we will promptly return 100% of any deposit you have paid.

 

3. Non-Refundable Situations

 

By agreeing to our services, you acknowledge and accept that the following situations are not eligible for a refund:

 

· Client Cancellation: If you decide to cancel the project after we have begun work.

· Dissatisfaction: If you are dissatisfied with the final result of a job that has been completed as per the agreed-upon specifications.

· Change of Mind: If you change your mind about the project after placing your order.

· Failure to Provide Materials/Information: If we are unable to complete the job due to your failure to provide necessary materials, information, or access in a timely manner.

 

4. The Deposit

 

The deposit paid to secure your booking is considered compensation for reserving our time and resources. Once work has begun, this deposit is non-refundable under any circumstances other than those outlined in Section 2.

 

5. Contact Us

 

If you have any questions about this Refund Policy, please contact us at:

 

· Email: Enquiries@sassfirm.com